Renix Global

At Renix Global, we are providing professional support to our registered dealers at every stage of the purchasing process. Whether you are placing an order or requesting after-sales assistance, our team is available to ensure clear and efficient communication.

Ways to Contact Us

Dealers may contact our support team through the following channels:

  • Call us at +1 (877) 736-4989
  • Email our support team at info@renixglobal.com
  • Submit inquiries through the dealer portal
  • Contact our office during business hours

All inquiries are handled with professionalism and a timely follow up.

Service Hours

Our support team is available seven days a week from 10:00 AM to 7:00 PM.
 Most dealer inquiries receive a response within 24 to 48 business hours.

What Dealers Can Expect

We aim to provide clear and reliable assistance. When you contact Renix Global, our team will:

  • Provide accurate product and availability information
  • Explain pricing structures and order terms clearly
  • Assist with order placement and documentation
  • Offer guidance to support efficient purchasing decisions

Our focus is on structured communication and dependable service.

Order Issues and Resolutions

If an issue arises with an order, we review each case carefully and fairly. Depending on eligibility and policy terms, resolutions may include:

  • Order adjustments
  • Replacement or exchange
  • Approved return authorization
  • Account credit where applicable

Our goal is to resolve matters efficiently and professionally.

Dealer Feedback

We value feedback from our dealer partners. Your input helps us improve processes, communication, and service standards. We encourage registered dealers to share their experience with our team directly.

Installation and Service Policy

Renix Global operates as a wholesale distribution platform. Installation services are not included unless otherwise specified in dealer agreements.

We do not provide:

  • Plumbing or gas line connections
  • Electrical panel upgrades or rewiring
  • Structural modifications to cabinets or walls

Dealers are responsible for ensuring installation compliance through licensed professionals where required.